Maintenance

Maintenance can mean different things for different GIS vendors. Below are the CMS maintenance details.

System Support

CMS provides 24 hour system support. Our office is open from 8:00 am – 5:00 pm, Monday through Friday, with an emergency number for all other times. Our technical staff will always provide quick and accurate response to technical questions about our software, support software connectivity or hardware setup.

Annually renewable

After the grace period of 90 days, maintenance can be purchased on a yearly contract basis. This contract is renewed annually and includes online software updates and telephone technical support.

software upgrades

CMS has integrated a web based software notification and distribution system into our web site. The web site is updated and notifications are sent each time a module is compiled, giving you instant access to the most recent version. If we need you to send us any files from your system, simply login to your client area of our web site where they can be instantly uploaded.

90 days free

Support and maintenance for all custom software is provided free for 90 days upon receipt of the software.

Here at CMS we take great pride in our commitment to great service. We also do everything possible to provide this service at a reasonable cost. CMS is able to keep maintenance prices low by having low overhead, a dependable product and an expert staff able to take care of clients quickly. If you are currently using another GIS vendor, ask yourself, "Why are my maintenance prices so high?"